01
Shipment intake
Product, destination, port and documents, collected on WhatsApp.
The problem
A shipment can be delayed long before it reaches customs
Classification, certificates, invoices, port rules, filing. One small mismatch can trigger a query at the worst possible moment.
What we do
A compliance service built around the shipment outcome
One managed workflow and one point of contact. AI does the processing; qualified people make the calls.
02
Classification support
A proposed HS code and requirement checklist, reviewed by an expert.
03
Document checks
Invoices, packing lists and certificates cross-checked for gaps and mismatches.
04
Regulatory monitoring
Rule changes that could affect your upcoming shipments, flagged early.
05
Customs coordination
A reviewed file handed to a licensed CHA at your port.
06
Progress tracking
Filing, queries, holds and clearance, with updates as they happen.
07
Exception handling
A specialist steps in when a query or rejection needs judgement.
08
Shipment record
Final documents and a short summary of what happened.
How it works
From one message to a cleared shipment
Send a message
Share shipment details and documents as text, voice notes or files.
Get a reviewed file
AI organises and cross-checks. A specialist reviews what matters.
Clear with one contact
We coordinate the licensed CHA and handle queries with full context.
Keep the records
Final documents and a summary. Repeat shipments start faster.
- Details received
- Documents checked
- Specialist review
- Customs filing
- Clearance update
A shipment conversation, illustrated
Everything in one thread, start to finish
Details, checks, open issues and final records, all in one conversation.
This is an illustrative workflow. Required documents and clearance steps vary by product, destination, port and current rules.
Why the model is different
AI does the repeatable work. People own the important calls.
- AI
- Reads documents, compares fields, surfaces rules, keeps work moving.
- Specialists
- Review classifications and compliance calls, and handle exceptions.
- Licensed CHAs
- File and clear at the port, where authorisation is required.
Who it's for
Built for exporters who need clarity
First-time exporters
Know what's needed before filing, without learning all of customs at once.
Growing exporters
One workflow for shipments, updates and records as volume grows.
Multi-port, multi-product
Consistent product- and port-specific checks, reviewed every time.
How the service improves over time
Every shipment creates useful operational knowledge
Each job shows where mismatches recur and which checks matter most, so returning customers get fewer questions and sharper reviews. Every shipment is still checked against its own facts and current rules.
Trust and accountability
Clear ownership at every step
Automation alone can't carry export compliance. So at every stage of your shipment, you'll know four things.
01
What's been checked
Every document and field we've verified, listed.
02
What's still open
Gaps and questions, raised before they become delays.
03
Who's handling it
A named specialist owns every issue.
04
When you'll hear next
Every update comes with the time of the next one.
- Qualified review on every consequential decision
- Filing only through appropriately licensed customs brokers
- No promised clearance times or outcomes we can't control
FAQ
Questions exporters ask us
Do I need to learn a new platform?
No. It all runs on WhatsApp: details, follow-ups and updates. Final records come in whatever format we agree.
Does AI make the customs decisions?
No. AI handles intake, document checks and research. Qualified people review consequential decisions, and licensed customs professionals handle filing and clearance.
Can you work with my existing forwarder or CHA?
Yes, once responsibilities, access and scope are agreed up front.
Will every shipment need the same documents?
No. It depends on product, destination, port and current rules. We review each shipment's needs before filing.
What happens if customs raises a query?
A specialist reviews it with the shipment's full history, coordinates the response with the licensed CHA and keeps you updated.
Discuss your next shipment
Your next shipment should start with clarity
Send the product, destination, port and shipping date. We'll tell you what's needed next.
Prefer WhatsApp? Message us. Or write to outsyde.in@gmail.com.